ATS Program Refund Policy

This Refund Policy applies exclusively to the QuantVue ATS Program annual subscription and is incorporated by reference into the ATS Program Annual Subscription Terms & Conditions. Please read carefully before purchasing. By completing your purchase you agree to the terms below.

ALL ATS PROGRAM SALES ARE FINAL. THE QUANTVUE ATS PROGRAM ANNUAL SUBSCRIPTION IS NON-REFUNDABLE. NO REFUNDS, CREDITS, OR PRORATED AMOUNTS WILL BE ISSUED UNDER ANY CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO DISSATISFACTION, TRADING LOSSES, OR EARLY CANCELLATION.

1. NO-REFUND POLICY

1.1 All Sales Are Final

The ATS Program annual subscription is sold on a no-refund basis. Once a subscription is purchased, the full annual Subscription Fee is earned and non-refundable regardless of:

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• Whether or not the Client has accessed or used the ATS Program;
• Dissatisfaction with the software, strategies, or performance;
• Trading losses, drawdowns, or failure to pass prop firm evaluations;
• Broker fees, prop firm account fees, or any outside related costs;
• Client's decision to cancel prior to the end of the Subscription Period;
• Technical issues attributable to the Client's own infrastructure, broker, or VPS; or
• Client's failure to monitor the ATS as required under the Terms & Conditions.
• Technical issues or bugs involving QuantVue systems

2. WHAT YOU ARE PURCHASING

2.1 Annual Access License

Your subscription grants a limited, non-transferable license to access the ATS Program for one (1) year from your purchase date. You are purchasing access to software and a trading community — not a financial product, investment vehicle, or guaranteed outcome.

2.2 Auto-Renewal

Subscriptions auto-renew each year at the then-current Subscription Fee. You will be charged automatically on your renewal date unless you cancel beforehand. Renewal charges are non-refundable.

2.3 Access on Cancellation or Non-Renewal

If you cancel or do not renew, access to the ATS Program, all algorithms, software, and the QuantVue community terminates immediately upon expiration of your current Subscription Period. No partial-period credits or refunds are issued.

3. DISPUTES & CHARGEBACKS

Before initiating any chargeback, payment dispute, or claim with your bank or payment processor, you must follow the good-faith resolution process below:

Step 1.  Contact Support in Writing — Email hello@quantvue.io with a detailed description of your concern. Verbal or social media complaints do not satisfy this requirement.

Step 2.  Allow 30 Days for Resolution — QuantVue will review and respond to your concern within 30 days. You must allow this full period before escalating.

Step 3.  Negotiate in Good Faith — Engage honestly with QuantVue's proposed resolution before escalating to your payment processor or any third party.

Consequences of Unauthorized Chargebacks

A chargeback or payment dispute initiated without first exhausting the good-faith process above shall result in:

• Immediate termination of all access to the ATS Program and related services;
• Permanent disqualification from any current or future refund consideration;
• Potential collection actions to recover amounts owed, including the full remaining Subscription Fee; and
• Liability for all costs incurred by QuantVue in defending the claim, including attorneys' fees, chargeback fees, administrative costs, and court costs.

A chargeback or dispute determined to be frivolous, false, or in bad faith by a payment processor or court will be treated as a breach of the ATS Program Terms & Conditions and pursued accordingly.

4. DISPUTE RESOLUTION & ARBITRATION

All disputes arising from or relating to this policy or the ATS Program are subject to mandatory binding arbitration administered by the American Arbitration Association (AAA) in Tampa, Florida, under Florida law. By purchasing a subscription, Client expressly waives the right to a jury trial and any right to participate in a class action or class-wide arbitration.

This arbitration requirement does not prevent QuantVue from seeking injunctive relief in court for violations of intellectual property rights or confidentiality obligations.

Questions about this policy?

Reach our support team before making any purchasing decisions: hello@quantvue.io