ATS Program Refund Policy
Effective as of 10/17/2025
QuantVue 120-Day Money-Back Guarantee
QuantVue LLC (“QuantVue”) offers a 120-day 100% money-back guarantee on eligible ATS Program purchases under the following terms and conditions:
- Eligibility Requirements
To qualify for the money-back guarantee, the customer must:
a. Have purchased the ATS Program directly from QuantVue, LLC.
b. Have run the default ATS Qzeus 5m NQ setup configured by QuantVue staff during onboarding for a minimum of 90 days within the 120-day period following the original purchase date.
c. Submit a verifiable trade log demonstrating compliance with these requirements.
d. Make all possible attempts to resolve technical issues with QuantVue staff.
e. Use their 1-on-1 onboarding session.
f. Immediately report any problems with the system operating improperly.
- Refund Request Window
The refund request must be submitted in writing to QuantVue support within fourteen (14) days following the conclusion of the 120-day guarantee period.
- Requests submitted after this window will be deemed ineligible, and all sales will be considered final.
- Requests submitted after this window will be deemed ineligible, and all sales will be considered final.
- Refund Issuance
Upon verification of eligibility, QuantVue LLC shall process and issue the refund within thirty (30) days of receiving the refund request.
- QuantVue LLC reserves the right to issue the refund in any reasonable manner of its choosing, including but not limited to the original payment method, wire transfer, or alternative refund mechanism.
- QuantVue LLC reserves the right to issue the refund in any reasonable manner of its choosing, including but not limited to the original payment method, wire transfer, or alternative refund mechanism.
- Guarantee Period Start Date
The 120-day guarantee period begins on the date and time of the ATS Program purchase, as recorded in QuantVue’s transaction records. - Limitations
○ This guarantee applies only to the initial purchase of the ATS Program.
○ Customers who fail to meet the usage or verification requirements are not eligible.
○ No partial refunds or extensions will be provided.
○ Breaching the Terms of Service of QuantVue renders a customer ineligible for refund. https://www.quantvue.io/legal/terms-conditions
○ Breaching the Discord rules that all clients accept when joining, renders a customer ineligible for refund.
