Effective Date: September 23, 2026 | Last Modified: September 23, 2026
ALL ATS PROGRAM SALES ARE FINAL. THE QUANTVUE ATS PROGRAM LIFETIME LICENSE IS NON-REFUNDABLE UNDER ANY AND ALL CIRCUMSTANCES, INCLUDING DISCONTINUATION OF THE ATS PROGRAM. BY PURCHASING, YOU WAIVE ANY RIGHT TO A REFUND, CREDIT, PRORATION, OR CHARGEBACK WITHOUT EXCEPTION.
This ATS Program Refund Policy (this “Policy”) is issued by QuantVue, LLC (“QuantVue,” “we,” “us,” or “our”) and applies exclusively to the QuantVue ATS Program (the “ATS Program”). It forms part of, and must be read together with, the ATS Program Terms & Conditions (quantvue.io/legal/ats-program-terms-conditions) and the QuantVue Terms & Conditions (quantvue.io/legal/terms-conditions). In the event of any conflict regarding ATS Program refunds, this Policy and the ATS Program Terms & Conditions control. This Policy supersedes and does not incorporate the 30-day money-back guarantee that applies to QuantVue Pro and Elite plans; that guarantee does not apply to the ATS Program.
The ATS Program Lifetime License operates on a strict no-refund basis. Once purchased, the full Lifetime Fee — whether paid in full at purchase or in installments — is immediately and permanently earned and non-refundable, in whole or in part, regardless of the circumstances, including without limitation:
No partial refunds, prorated amounts, account credits, or goodwill credits are issued following Client’s voluntary termination or non-use, suspension, termination for breach or payment failure, or discontinuation of the ATS Program. Because the Lifetime License has no fixed term, there is no “unused portion” to prorate.
An ATS Program purchase grants a limited, non-exclusive, non-transferable, revocable license, personal to the original purchaser and good for the original purchaser only, for the life of the ATS Program (meaning the period during which QuantVue continues to offer and support it — not the lifetime of Client), to access the ATS Program software and algorithms, together with access to the QuantVue community as a revocable privilege to which no portion of the Lifetime Fee is allocated. It constitutes software access only — not a financial product, security, investment, or guaranteed outcome of any kind.
The Lifetime Fee may be paid in full at purchase or, where offered, in installments under a separate written installment agreement executed by Client (an “Installment Plan”). An Installment Plan is a payment arrangement for a single purchase, not a subscription, and there is no renewal to cancel. Every installment is final and non-refundable when paid, and all remaining installments remain owed in full regardless of whether Client continues to use the ATS Program. Client may not cancel an Installment Plan. If an installment cannot be processed, access may be suspended, the full remaining balance may be accelerated, and the license may be terminated without refund, as described in the ATS Program Terms & Conditions (§ 1.5). Client may prepay remaining installments at any time without penalty.
Access may be suspended or terminated immediately upon installment payment failure or breach, without refund. If Client elects to stop using the ATS Program or requests termination of Client’s own access, no credit or refund is issued and any unpaid installments remain due in full.
The Lifetime License carries a mandatory recurring Maintenance Fee, disclosed at purchase, covering the ongoing hosting, infrastructure, data, updates, and support required to keep the ATS Program operating. The Maintenance Fee is separate from the Lifetime Fee and is non-refundable once charged. Client may stop future Maintenance Fee charges at any time through the account portal or by emailing hello@quantvue.io; access to the ATS Program is then suspended until the fee is brought current, and the Lifetime License survives the suspension. No refund, credit, or proration of the Lifetime Fee, of any installment, or of any Maintenance Fee is owed for any period of suspension. If QuantVue discontinues the ATS Program, Maintenance Fee charges cease as of the discontinuation date; Maintenance Fees already charged are not refunded.
Certain uses of the ATS Program require an active market-data subscription with a third-party data provider or exchange. Those fees are charged by and paid directly to the data provider; they are not QuantVue fees and QuantVue receives no part of them. QuantVue imposes no consequence for non-payment of a data feed, but data-dependent features will not function without it, and the cost or unavailability of a data feed is not grounds for any refund, credit, or proration.
Mandatory process before any escalation. Before initiating any chargeback, payment dispute, or claim, Client must complete all of the following, in order:
Consequences of an unauthorized chargeback or dispute. Initiating a chargeback or payment dispute without first completing the mandatory process above constitutes a material breach of the ATS Program Terms & Conditions and results in:
Liquidated damages for improper chargebacks. Because the administrative, processing, chargeback, and recovery costs QuantVue incurs in responding to a chargeback brought in breach of the mandatory process above are difficult to ascertain precisely at the time of purchase, Client agrees to pay QuantVue, for each such improper chargeback, liquidated damages equal to the actual chargeback and processor fees assessed plus one hundred fifty United States dollars (USD $150.00) per occurrence — a reasonable pre-estimate of those costs and not a penalty. This is QuantVue’s exclusive monetary remedy for its internal handling costs arising from that breach and is in addition to QuantVue’s right to recover genuinely unpaid fees for services rendered. Any chargeback or dispute determined to be frivolous, false, or made in bad faith constitutes a breach of the Terms.
The Lifetime License runs for the life of the ATS Program. QuantVue may modify, replace, or discontinue the ATS Program, in whole or in part, at any time as provided in the ATS Program Terms & Conditions (§ 1.4), and will use commercially reasonable efforts to give advance notice of a full discontinuation. No refund, credit, proration, or other compensation of any kind is owed upon modification or discontinuation, regardless of when Client purchased or how long Client has had access: the Lifetime Fee is fully earned at the time of purchase, and the risk of discontinuation is knowingly assumed by Client and reflected in the Lifetime Fee. Where QuantVue discontinues the ATS Program entirely, installments falling due after the discontinuation date are waived, but installments already paid are not refunded, and Maintenance Fees already charged are not refunded. There is no exception to this Policy.
All disputes arising out of or relating to this Policy or any refund matter are subject to mandatory final and binding arbitration before the American Arbitration Association in Tampa, Florida, under Florida law, on an individual basis. Client waives any right to a jury trial and any right to bring or participate in a class or representative action. Each party bears its own costs except as provided in the ATS Program Terms & Conditions. QuantVue reserves the right to seek injunctive relief in court for intellectual-property or confidentiality violations.
Limitation of actions. To the fullest extent permitted by applicable law, any claim relating to a refund or this Policy must be brought within the shortest limitations period the law allows; where applicable law (including Fla. Stat. § 95.03) prohibits the contractual shortening of the limitations period, the otherwise-applicable statutory period governs; this provision shall be reformed to the maximum extent permitted by law.
If any provision of this Policy is held invalid or unenforceable, it shall be reformed and enforced to the maximum extent permitted by law, and only if reformation is impossible shall it be severed, with the remainder of this Policy remaining in full force and effect. Nothing in this Policy limits any non-waivable right Client may have under applicable law; where such a right cannot lawfully be waived, this Policy applies to the fullest extent permitted.
Support Contact: hello@quantvue.io | QuantVue, LLC, 601 S. Harbour Island Blvd., Tampa, FL 33602.
