ATS Program Refund Policy

Effective Date: May 29, 2026 | Last Modified: May 29, 2026

ALL ATS PROGRAM SALES ARE FINAL. THE QUANTVUE ATS PROGRAM ANNUAL SUBSCRIPTION IS NON-REFUNDABLE UNDER ANY AND ALL CIRCUMSTANCES. BY PURCHASING, YOU WAIVE ANY RIGHT TO A REFUND, CREDIT, PRORATION, OR CHARGEBACK EXCEPT AS EXPRESSLY AND NARROWLY STATED IN THIS POLICY.

This ATS Program Refund Policy (this “Policy”) is issued by MAS Ventures, LLC d/b/a QuantVue (“QuantVue,” “we,” “us,” or “our”) and applies exclusively to the QuantVue ATS Program (the “ATS Program”). It forms part of, and must be read together with, the ATS Program Terms & Conditions (quantvue.io/legal/ats-program-terms-conditions) and the QuantVue Terms & Conditions (quantvue.io/legal/terms-conditions). In the event of any conflict regarding ATS Program refunds, this Policy and the ATS Program Terms & Conditions control. This Policy supersedes and does not incorporate the 30-day money-back guarantee that applies to QuantVue Pro and Elite plans; that guarantee does not apply to the ATS Program.

1. No-Refund Policy

1.1 All Sales Are Final

The ATS Program annual subscription operates on a strict no-refund basis. Once purchased, the full Subscription Fee is immediately and permanently earned and non-refundable, in whole or in part, regardless of the circumstances, including without limitation:

• non-use, underuse, or limited use of the ATS Program;
• dissatisfaction with the software, signals, performance, features, or community;
• trading losses, drawdowns, or failed proprietary-firm evaluations;
• broker, exchange, data-feed, or proprietary-firm fees or restrictions;
• early cancellation or a decision to stop using the ATS Program;
• Client’s own infrastructure, VPS, connectivity, broker, or platform issues;
• Client’s failure to monitor, configure, pause, or adjust the systems;
• any software bug, defect, or error; server crash, outage, or degraded performance; failure, interruption, or discontinuation of cloud, hosting, or computing services; network, internet, latency, or connectivity failure; data loss; failure of any third-party data, software, API, broker, or platform; or any natural disaster, catastrophe, or other force-majeure event affecting data centers or infrastructure — as further described in the “Software, Infrastructure & Service Failures” provisions of the ATS Program Terms & Conditions;
• the incompleteness, instability, unavailability, modification, suspension, withdrawal, or discontinuation of — or any bug, error, defect, or unreliable, inaccurate, or provisional output or signal produced by — any pre-release, development-stage, “early access,” “alpha,” or “beta” software, which is provided for educational and entertainment purposes and to gather user feedback only, is never to be considered production-ready or entirely usable, and is used entirely at Client’s own risk, as further described in the “Development, Early-Access, Alpha & Beta Software” provisions of the ATS Program Terms & Conditions;
• changes in market conditions, regulations, or third-party platforms;
• a change of mind, financial circumstances, or expectations.

1.2 No Proration or Partial Credit

No partial refunds, prorated amounts, account credits, or goodwill credits are issued for any unused portion of a Subscription Period following cancellation, non-renewal, suspension, or termination.

2. What You Are Purchasing

2.1 Annual Access License

An ATS Program subscription grants a limited, non-exclusive, non-transferable, revocable, annual (12- month) license to access the ATS Program software, algorithms, and community. It constitutes software access and community membership only — not a financial product, security, investment, or guaranteed outcome of any kind.

2.2 Auto-Renewal

Subscriptions automatically renew annually at the then-current rate unless cancelled before the renewal date. All renewal charges are likewise final and non-refundable. Client is responsible for cancelling before renewal if Client does not wish to renew. Consistent with the ATS Program Terms & Conditions (§§ 1.2–1.3) and applicable law (the Restore Online Shoppers’ Confidence Act and Fla. Stat. § 501.165), Client may cancel auto-renewal at any time through a self-service online mechanism in the Client account portal (with email as an additional option), and QuantVue provides a clear and conspicuous renewal-reminder notice 30–60 days before each renewal or cancellation deadline.

2.3 Access Termination

Upon cancellation or non-renewal, access terminates immediately upon expiration of the then-current Subscription Period. No partial-period credits or refunds are issued. Access may be suspended or terminated immediately upon payment failure or breach, without refund.

3. Disputes & Chargebacks

Mandatory process before any escalation. Before initiating any chargeback, payment dispute, or claim, Client must complete all of the following, in order:

• Step 1: Contact QuantVue support in writing at hello@quantvue.io with a detailed description of the concern.
• Step 2: Allow a mandatory thirty (30) day good-faith resolution period for QuantVue to respond and work toward resolution.
• Step 3: Negotiate in good faith before escalating to any third party, payment processor, or tribunal.

Consequences of an unauthorized chargeback or dispute. Initiating a chargeback or payment dispute without first completing the mandatory process above constitutes a material breach of the ATS Program Terms & Conditions and results in:

• immediate and permanent termination of all access to the ATS Program and related services;
• permanent disqualification from any current or future refund, credit, discount, or goodwill consideration;
• collection actions to recover all amounts genuinely owed for services rendered, including the full remaining Subscription Fee; and
• liquidated damages for QuantVue’s administrative and processing costs, as described below.

Liquidated damages for improper chargebacks. Because the administrative, processing, chargeback, and recovery costs QuantVue incurs in responding to a chargeback brought in breach of the mandatory process above are difficult to ascertain precisely at the time of purchase, Client agrees to pay QuantVue, for each such improper chargeback, liquidated damages equal to the actual chargeback and processor fees assessed plus one hundred fifty United States dollars (USD $150.00) per occurrence — a reasonable pre-estimate of those costs and not a penalty. This is QuantVue’s exclusive monetary remedy for its internal handling costs arising from that breach and is in addition to QuantVue’s right to recover genuinely unpaid fees for services rendered. Any chargeback or dispute determined to be frivolous, false, or made in bad faith constitutes a breach of the Terms.

4. Limited Exception — Termination Initiated by QuantVue

The only circumstance in which any refund may be considered is where QuantVue itself elects to terminate Client’s access for QuantVue’s own operational convenience (and not due to Client’s breach, fraud, chargeback, or other prohibited conduct) during a paid Subscription Period. In that limited case, QuantVue may, in its sole discretion, refund only the unused, prorated portion of the then-current Subscription Period, by the original payment method where feasible or otherwise by wire or check. No such refund is owed where termination results from Client’s breach or prohibited conduct, and this exception does not create any right to a refund in any other circumstance.

5. Dispute Resolution & Arbitration

All disputes arising out of or relating to this Policy or any refund matter are subject to mandatory final and binding arbitration before the American Arbitration Association in Tampa, Florida, under Florida law, on an individual basis. Client waives any right to a jury trial and any right to bring or participate in a class or representative action. Each party bears its own costs except as provided in the ATS Program Terms & Conditions. QuantVue reserves the right to seek injunctive relief in court for intellectual-property or confidentiality violations.

Limitation of actions. To the fullest extent permitted by applicable law, any claim relating to a refund or this Policy must be brought within the shortest limitations period the law allows; where applicable law (including Fla. Stat. § 95.03) prohibits the contractual shortening of the limitations period, the otherwise-applicable statutory period governs; this provision shall be reformed to the maximum extent permitted by law.

6. General

If any provision of this Policy is held invalid or unenforceable, it shall be reformed and enforced to the maximum extent permitted by law, and only if reformation is impossible shall it be severed, with the remainder of this Policy remaining in full force and effect. Nothing in this Policy limits any non- waivable right Client may have under applicable law; where such a right cannot lawfully be waived, this Policy applies to the fullest extent permitted.

Support Contact: hello@quantvue.io  |  MAS Ventures, LLC, 601 S. Harbour Island Blvd., Tampa, FL 33602.

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